Last Updated: November 10, 2025
Shopfloor Solutions ("Shopfloor Solutions", "we", "us") has created this Privacy Policy ("Privacy Policy") to set out how we collect, use, and disclose information about identifiable individuals and information which can be used to identify an individual ("Personal Information") through our Website (defined below) and in the course of providing our products, software, and services (collectively, all of the foregoing the "Services").
Privacy is of great importance to us. We do not actively collect Personal Information for the purpose of selling or marketing that Personal Information to third parties. In other words, we do not sell customer lists. Personal Information may be collected about users and visitors to the Website, as well as our customers and their end users who interact with our Services. By visiting our website located at https://www.shopfloorsolutions.ca/, including subpages, (collectively, the "Website"), or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy. If you are using services operated by one of our customers, then the collection, use and disclosure of your Personal Information may be subject to that customer's relevant privacy policy (including how it may reference this Privacy Policy), and Shopfloor Solutions will be entitled to collect, use and disclose your Personal Information in accordance with that customer's privacy policy (including how it may reference this Privacy Policy) and Shopfloor Solutions' rights under applicable law and Shopfloor Solutions' rights pursuant to Shopfloor Solutions' contract with that customer.
The Services are intended for business use and are not intended for minors. We do not intentionally gather Personal Information (defined in Collection of Information below) from persons who are under the age of 13. If a child under 13 submits Personal Information to Shopfloor Solutions and we learn that the Personal Information is the Personal Information of a child under 13, we will attempt to delete the Personal Information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact the Privacy Officer with contact information included below.
If you are a non-U.S. or non-Canadian user of the Services, by visiting the Services and providing us with data, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States and Canada, where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your data, you consent to such transfer.
We process your Personal Information only to the extent necessary for the purposes described in this Privacy Policy. We set out below the type of Personal Information we collect and how we use such Personal Information. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Services.
This Privacy Policy covers the activities of Shopfloor Solutions but does not apply to the practices of companies that we do not own or control, including our customers and third parties that may resell Shopfloor Solutions products and services and any services offered by other companies or other sites linked from our Services. You are responsible for ensuring that you have obtained the necessary authorizations and consents for any Personal Information you make available to us for use in accordance with this Privacy Policy, in particular, our customers represent and warrant to Shopfloor Solutions that they have the necessary rights under applicable law or have obtained the necessary consents from each end user whose Personal Information is provided by that customer to Shopfloor Solutions in order to allow Shopfloor Solutions to use, disclose and otherwise process such Personal Information for the purposes described in this Privacy Policy in the manner described in this Privacy Policy.
Set out below are the ways in which we may collect Personal Information:
We may use your Personal Information and Usage Information in a manner that is consistent with this Privacy Policy and the context of our relationship with you. We will use your Personal Information and Usage Information collected through the Site for the following purposes:
Shopfloor Solutions develops custom automation applications that operate within our clients' Google Workspace environments. Personal Information processed by our applications is stored on servers managed by Google LLC, which operates data centers in Canada, the United States, and other global locations in accordance with Google's infrastructure policies.
When clients authorize our applications to access their Google Workspace data (including Gmail, Drive, and other Google services), that data remains stored in the client's own Google Workspace environment. Shopfloor Solutions does not maintain separate data storage infrastructure or transfer client data to independent servers operated by Shopfloor Solutions.
For our own business operations (including client relationship management, invoicing, and internal communications), Shopfloor Solutions stores data on servers located in Canada and the United States through the service providers listed in Schedule "A" below.
You acknowledge and agree that Personal Information may be processed in Canada, the United States, and other jurisdictions where our service providers operate. Such Personal Information may be accessible to law enforcement and governmental agencies in those jurisdictions under lawful access regimes or court order.
We may from time to time employ third parties to perform tasks for us and we may need to share Personal Information (including account information) with them to perform those tasks. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to perform the relevant tasks for us. The third parties we currently engage include third-party companies and individuals employed or contracted by us to provide certain capabilities within the Services and for certain general business functions, including the provision of database management, payment processing and customer relationship management tools, including the Sub-Processors.
If our business (or substantially all of our assets) are acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law. Your Personal Information may also be transferred in connection with due diligence for any such transactions. In all cases, if any such transactions occur, your Personal Information will remain subject to the restrictions and protections set forth in this Privacy Policy.
If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.
We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:
The above may include exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and security purposes. Notwithstanding the general terms of this policy, the collection, use, and disclosure of Personal Information may be made outside of the terms of this Privacy Policy to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders (including in respect to depositions, interrogatories, subpoenas, civil investigative demands, and other court or regulatory-mandated discovery processes).
We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. Personal Information in respect to financial transactions is retained for at least five years by Shopfloor Solutions for financial compliance and to meet regulatory requirements. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy.
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that Personal Information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant Personal Information available to you, such as where that Personal Information also pertains to another individual. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access to and modifications of Personal Information in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your Personal Information. Having accurate Personal Information about you enables us to give you the best possible service.
This section provides additional details about the Personal Information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (the CCPA).
For more details about the Personal Information Shopfloor Solutions has collected over the last 12 months, please see the section "Information you provide us" above. We collect this Personal Information for commercial purposes described above. Shopfloor Solutions does not sell (as that term is defined in the CCPA) the Personal Information we collect.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of Personal Information we collect about them (including how we use and disclose this Personal Information), to delete their Personal Information, to opt out of any "sales" of Personal Information that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at the contact information below. We will verify your request using the information (including Personal Information) associated with your account, if available, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
This Privacy Policy is effective as of the date stated above. We may amend this Privacy Policy from time to time. Processing of Personal Information we collect is subject to the Privacy Policy in effect at the time such Personal Information is collected, used or disclosed as this Privacy Policy may subsequently be updated in accordance with this Section 8. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or via the Services or sending you an email prior to the change becoming effective. By accessing the Site or using the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted and agree to be bound by such changes. Please refer back to this Privacy Policy on a regular basis.
Questions regarding this Privacy Policy or Shopfloor Solutions' privacy practices should be directed to our Privacy Officer:
Daniel Weinstein
Re: Privacy Officer
1294 Amesbrooke Dr.
Ottawa, ON, Canada
K2C 2E9
or by email to privacy@shopfloorsolutions.ca
To support Shopfloor Solutions in delivering the Services, Shopfloor Solutions engages third-party service providers as sub-processors.
This page identifies our sub-processors, describes where they are located, lists the services they provide to us and identifies the type of Personal Information processed.
Our business needs may change from time to time and Shopfloor Solutions will periodically update this page to provide notice of additions and removals to our list of sub-processors.
| Service Provider | Types of PI processed | Processor Activities | Location |
|---|---|---|---|
| Google LLC | Client data (names, email addresses, contact information, business documents, form submissions) | Cloud infrastructure and services (Gmail, Google Drive, Google Sheets, Apps Script runtime environment); hosts and processes all client application data | USA, Canada, Global |
| Cloudflare, Inc. | Website visitor data (IP addresses, browser information, website usage data) | Website hosting, content delivery, and security services for shopfloorsolutions.ca | USA, Global |
| Anthropic PBC | Technical consultation data (conversation history, project requirements, code examples - no end-client PII) | AI-powered technical assistance for application development and consulting work | USA |